Polished Casual Restaurant Launches Hospitality Program & Partnership with talentReef
CHARLOTTE, NC (April 8, 2015)— Lauded as a Top 10 Breakout Brand, Firebirds Wood Fired Grill provides the full spectrum dining experience – bold flavor, an inviting, warm ambiance and top-notch service. As the polished casual restaurant continues to evolve, it is now focusing on an enhanced service concept with the launch of its “Warm Hospitality” program and partnership with talentReef (formerly named JobApp).
The “Warm Hospitality” program is based on the premise that no detail is too small. Firebirds is focusing on a team approach where everyone works closely together to provide the best service, resulting in a stronger staff dynamic and impeccable guest care.
Major program objectives include talented, driven team members who greet guests in a timely manner, customize selections to individual preferences, visually ‘perfect the plate’ with just the right amount of garnishes, fresh herbs and bold spices, and deliver it promptly. In addition, each team member undergoes an extensive training program that provides the wealth of expertise in food and wine that even chefs learn in culinary school. The program also educates staff on Firebirds’ partnership with Alex’s Lemonade Stand Foundation, and how they can support the fight against childhood cancer.
“This concept has many functions that go far beyond traditional, friendly service,” said CEO Mark Eason of Firebirds Wood Fired Grill. “Ultimately, no matter how delicious the meal, if the service is not of the highest standard, then we have failed. Our goal is to always over-deliver.”
To continue identifying the best team at all 36 locations, Firebirds has partnered with talentReef, the leading cloud-based recruiting and talent management software for its workforce. The program aids in training and managing by conducting in-depth assessments to determine the most appropriate job function for the applicant. This underscores Firebirds’ beliefs that the best service starts with those who are passionate about what they do.
To become part of the Firebirds Warm Hospitality team, please visit www.firebirdsrestaurants.com.
*Nation’s Restaurant News
About Firebirds Wood Fired Grill
Charlotte, NC-based Firebirds Wood Fired Grill is a collection of 36 polished casual restaurants known for classic American, wood fired grilled entrees. Open for lunch and dinner, Firebirds features a large variety of bold selections prepared in-house, including hand-cut steaks, fresh seafood, chicken and ribs — all seared over local hickory, oak or pecan wood. Since 2000, loyal guests have enjoyed signature menu items at moderate prices, such as Firebirds’ Slow Roasted Prime Rib, Chile Rubbed Delmonico, Wood Grilled Salmon and more. The award-winning FIREBAR® boasts private Firebirds label wines and specialty seasonal cocktails, including its signature Double Black Diamond Martini®. The combination of Firebirds’ warm ambiance, personable service and delicious flavor provides the full spectrum dining experience guaranteed to Spark Something™.
For more information or to find a location near you, please visit firebirdsrestaurants.com, like us on Facebook and follow us on Twitter @FirebirdsGrill.
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